Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, select the items you want, add them to your cart, and then follow the steps to complete the checkout.

2. What payment methods are available?

We accept a variety of payment methods, including credit cards, PayPal, and bank transfers. For more information, please visit our payment options page.

3. How long does delivery take?

Delivery times vary depending on your location and the shipping method you choose. Standard delivery within Canada typically takes 3-7 business days.

4. Can I change or cancel my order after it's been confirmed?

Yes, you can change or cancel your order as long as it hasn't shipped. Please contact our customer service team as soon as possible.

5. What is our return and exchange policy?

You can return or exchange your order within 14 days of receiving it, as long as it's in the same condition as when you received it. For more information, please refer to our return and exchange policy.

6. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. Please use this number to check the status of your shipment.

7. What should I do if I receive a damaged or defective item?

Please contact our customer service team immediately. We will resolve the issue as quickly as possible and assist with a replacement or refund.