Nanjing Lanfa E-commerce Co., Ltd. Contact Us Policy
Dear Customers:
In order to better serve you and promptly solve the problems you encounter in the process of purchasing tools and items shipped to Canada, Nanjing Lanfa E-commerce Co., Ltd. (hereinafter referred to as "our company") has specially formulated this Contact Us Policy so that you can contact us conveniently and efficiently.
I. Contact Channels
Company Phone: 19277288190
You can directly call this number to communicate with our customer service staff, and we will answer all kinds of questions for you, such as order inquiries, logistics tracking, and after-sales problems.
Company Address: Room 232, 1st Floor, Building 4, Phase I, Jingang Science and Technology Innovation Park, No. 1, Kechuang Road, Yaohua Street, Qixia District, Nanjing City, Jiangsu Province
If you have special needs or need to communicate about related matters in person, you can go to the above address. It is recommended to make an appointment with us by phone in advance before visiting so that we can better arrange the reception.
Customer Service Email: service@kliventa.com
You can describe your problem and related order information in detail by email, and we will reply promptly after receiving the email. Email communication is suitable for more complex problems or problems that require more information.
II. Service Hours
Telephone customer service hours: 9:00-18:00 (Beijing time) on weekdays.
Email response time: We will respond within 24 hours (on weekdays) after receiving the email. Emails on weekends and statutory holidays will be processed first on the first working day after the holiday.
III. Feedback Processing Flow
When you contact us through the above channels, the customer service staff will record your questions and related information in a timely manner.
For simple questions, the customer service staff will answer you on the spot; for complex questions, we will investigate and verify within 48 hours (on weekdays), and give specific solutions and responses.
If the problem involves the collaboration of multiple departments, the processing time may be extended. We will explain the situation to you and inform you of the processing progress regularly.
IV. Precautions
In order to improve the efficiency of problem handling, it is recommended that you provide accurate order number, name, contact number and other information when contacting us.
Please contact us during service hours so that you can get a timely response. We will handle messages or emails outside service hours as soon as possible after resuming service.
We are committed to providing you with high-quality and efficient services. Your satisfaction is our driving force for continuous progress. If you have any questions or suggestions, please feel free to contact us!
Nanjing Lanfa E-commerce Co., Ltd.
