Return and Exchange Policy
We hope you're satisfied! If you're not 100% satisfied, we've simplified the return process.
1. Product quality issues
2. Product damage during shipping
3. Product delivery error. If the product doesn't match the order, you can request a return or exchange as long as it doesn't affect resale.
The following situations are not eligible for the 14-day, no-questions-asked return or exchange policy:
1. Personalized products;
2. Used products (electronic products are considered used once they're powered on);
3. Surface wear and tear on the product and its functional components and accessories;
4. Loss or severe damage to the product packaging (excluding unsealing) that has affected resale, which in turn affects resale, does not apply to the 7-day, no-questions-asked return or exchange policy.
5. Other circumstances where the product is unsuitable for return due to its nature, and you confirmed it is unsuitable for return at the time of purchase;
6. Other circumstances where the product is in poor condition and cannot be resold;
How to Apply for a Return
1. Return or Exchange for Personal Reasons: Within 14 days of receiving the product, please email the After-Sales Service Center, provided that it does not affect resale. After-Sales Service will process your request within 1-3 business days of receiving the email. Shipping costs for returns or exchanges are your responsibility.
2. Return or Exchange for Quality Issues: Within 14 days of receiving the product, please email the After-Sales Service Center. After-Sales Service will process your request within 1-3 business days of receiving the email. Shipping costs for returns or exchanges are our responsibility.
3. Regarding Returns: Within 14 days of receiving the product, please contact the courier directly. After receiving the product, the courier will inform us of the refund details. We will complete the refund process within 15 business days.
Please provide your order number, name, and phone number when replying to customer service
