Nanjing Lanfa E-commerce Co., Ltd. Policy
Dear customers:
Welcome to choose the services of Nanjing Lanfa E-commerce Co., Ltd. (hereinafter referred to as "our company"). In order to let you clearly understand our service rules and protect your legal rights and interests, we hereby inform you of the relevant policies for tools and items shipped to Canada as follows:
I. Order processing policy
Order confirmation: After you submit the order, our company will review the order information within 24 hours, including product inventory, delivery address, etc. After the review is passed, the order will officially take effect, and we will notify you by SMS or email.
Order modification: If you need to modify the order information (such as delivery address, product quantity, etc.), please contact our customer service within 12 hours after the order takes effect. Beyond this time limit, the order may have entered the processing process, and it will become difficult to modify. Please understand.
Order cancellation: If you need to cancel the order, refer to the relevant terms in the refund policy.
II. Logistics and transportation policy
Transportation method: Our company will select the appropriate logistics channel to ship tools and items to Canada based on the nature and weight of the goods, including international express, dedicated logistics, etc. We will inform you of the specific mode of transportation and the approximate transportation time in the order details.
Transportation time: Since cross-border transportation is affected by customs clearance, weather and other factors, the transportation time is generally 7-15 working days, and the actual delivery time shall prevail. You can check the logistics progress on our official website or the logistics partner platform through the order number.
Logistics responsibility: During the transportation process, if the goods are damaged or lost due to the logistics party, our company will assist you in claiming compensation from the logistics party. If the damage is caused by the quality of the goods themselves or improper packaging, the responsibility shall be borne by our company, and the specific handling shall refer to the after-sales policy.
III. Product after-sales policy
Quality problem: If the tool items you received have quality problems (non-human damage), please contact our customer service within 14 days after receiving the goods and provide relevant photos or video evidence. After confirmation, we will provide you with free return and exchange service, and the round-trip logistics costs will be borne by our company.
Size/Specification Inconsistency: If the size and specifications of the received product do not match the order information, you can contact customer service within 14 days after receiving the product, and we will handle the return and exchange for you, and the relevant costs will be borne by our company.
Man-made damage: If the product is damaged due to your personal reasons (such as improper use, self-disassembly, etc.), our company does not provide free return and exchange services, but can provide paid repair services (the specific repair costs are determined according to the actual situation).
IV. Privacy Protection Policy
Information Collection: In order to complete order processing, logistics and other services, our company will collect your necessary information, including name, delivery address, contact number, payment information, etc.
Information Use: We will only use the collected information to provide you with services, and will not sell or rent it to any third party. If necessary, such as in order to cooperate with customs clearance, we will provide some of your information to the relevant departments.
Information Protection: Our company adopts strict technical and management measures to protect your information security and prevent information leakage, loss or tampering.
V. Intellectual Property Policy
The tools and items sold by our company are all genuine, with legal intellectual property rights or have obtained relevant authorization. If you believe that the goods sold by our company infringe your intellectual property rights, please provide relevant evidence to contact our customer service, and we will verify and handle it in time.
VI. Contact information
If you have any questions or need help during the transaction, you can contact us in the following ways:
Company address: Room 232, 1st Floor, Building 4, Phase I, Jingang Science and Technology Park, No. 1, Kechuang Road, Yaohua Street, Qixia District, Nanjing City, Jiangsu Province
Company phone: 19277288190
Customer service email: service@kliventa.com ( 9:00-18:00)
We will serve you wholeheartedly, thank you for your trust and support!
Nanjing Lanfa E-commerce Co., Ltd.
